A Career at ECFiber

Last Updated on March 29, 2019

Customer Service Representative

ValleyNet, LLC/ECFiber/LymeFiber

Royalton Vermont

Seeking experienced Customer Service Representatives for ValleyNet LLC to support our Clients (ECFiber and LymeFiber).  Requires excellent communication and interpersonal skills, with the ability to respond to customer calls with empathy and patience, ability to work with computer-based customer information system, and experience in information technology.  Shall be working both inbound and outbound, thus conducting cold-calls for sales shall also be part of your responsibilities.

Works closely and effectively with the ValleyNet operations team in coordinating customer installations, responding to inquiries, following up customer concerns, and soliciting new subscribers.  Additionally, will be responsible for monitoring and responding to ECFiber/LymeFiber/ValleyNet social media and web queries, as appropriate.

For details refer to Customer Service Representative description.

Please submit resumes with salary desires along with a completed application form to resumes@ecfiber.net or mail your resume, cover letter and application to:

Human Resources
ECFiber
415 Waterman Road
Royalton, VT 05068

FTTH Installation Technician

Perform the tasks necessary to establish Valley Net clients fiber optic Internet service in the home of a new customer as well as assist in troubleshooting and repairing the services of existing customers. A successful installation technician will:

  • Ensure each installation is completed in a timely, safe and professional manner.
  • Exhibit superior customer service and interpersonal skills.

Installation Technician responsibilities include:

  • Ability to communicate technical concepts to non-technical people.
  • Optimize home networks on Windows PCs, Macs, and various Wi-Fi/mobile devices.
  • Understand and execute low-voltage structured wiring principals. Maintain high standards of craftsmanship and service.
  • Ability to carry 50 pounds unassisted.
  • Ability to work on a ladder.
  • Operate construction equipment, such as power drills, fish tapes and related equipment.
  • Serve as point of escalation for customer requests.
  • Conduct each installation in a safe manner.
  • Remain current on our products and services.
  • Exhibit consistent good judgment; make decisions independently and without supervision.
  • Reliably arrive at the work place on time for ones shift and ready to work.
  • Manage situations with a calm, pleasant and professional demeanor.
  • Record each and every installation accurately, providing any and all paperwork associated with said installation in a timely fashion.
  • Special projects as assigned by senior management.

For detailed job description refer to FTTH Install Technician job description.

Please submit resumes with salary desires along with a completed application form to resumes@ecfiber.net or mail your resume, cover letter and application to:

Human Resources
ECFiber
415 Waterman Road
Royalton, VT 05068

Don’t see a job for you?  ECFiber welcomes resume submissions from potential employees. We would be happy to maintain your resume on file and contact you if suitable opportunities open up in the near future. Resumes and cover letters should be sent to:

Human Resources
ECFiber
415 Waterman Road
Royalton, VT 05068.