Connecting to the ECFiber Network

ECFiber’s network has three main components: The fiber cable that runs on public utility poles (known as the “fiber pass”), the “drop” line that connects your home or business to the fiber pass, and the electronics at your premises. ECFiber will make a standard aerial drop from the nearest public utility pole on the fiber pass to the enclosure at your premises, at our cost, as long as the drop distance is no more than 400 feet. If you have an aerial drop that exceeds 400 feet or the drop be underground, additional fees may apply.

If you think you will have a non-standard drop, please review the options below. Payment for non-standard drops such as long aerial connections, can be added to your monthly bill in 3 to 12 month increments (interest free), depending on the total cost (see table below). You will need to make a request for such installment payments in advance. Please send any such request to Billing@ECFiber.net.

Installment Payment Plans

Amount Range Number of Monthly Installments Down Payment (minimum)
$0.01 – $299.99 NONE NONE
$300 – $599.99 3 months NONE
$600 – $1,999.99 3 months 50%
$1,200 – $2399.99 6 months 50%
$2,400 + 12 months 50%

NON- STANDARD DROP? YOU CAN EXPEDITE OUR BRINGING FIBER TO YOUR HOME OR BUSINESS. HERE’S HOW:

For non-standard drops (more than 400 ft from ECFiber’s main line), after a subscription has been submitted:

  • A survey will be conducted for every premise to determine how utilities are ran. A quote will then be calculated with the measurement taken by the surveyor.
    • Please be aware that some drops do not run along your driveway, or the most direct route from the nearest utility pole.
  • Drops over 400 feet from where ECFiber is on the pole will incur a charge of $1 per foot for additional footage aerial or underground.
  • After reviewing the quote if you would like to move forward with our service please send us a deposit for 50% of quoted amount.
    • You may call our office at 802-763-2262 to make a deposit over the phone (credit card transactions will be charged an additional $4.00 for processing fee).
    • If you would prefer to pay by check please include a notation on the check describing the purpose. Please send check payments to 415 Waterman rd, South Royalton Vt 05068.

Underground connections through conduit:

  • If you have usable conduit (clear of breaks or debris and with functioning pull string) in place and are within 400 feet of the nearest utility pole, we will complete the exterior connection at no additional cost. Longer connections in existing conduit are treated the same as aerial drops. Drops over 400 feet from where ECFiber is on the pole will incur a charge of $1 per foot for additional footage aerial or underground.
  • If you plan to install conduit with a pull string by hiring your own contractor please include a notation on your subscription application or contact us letting us know that you intend to do so.

NOTE: It may be possible to get a pull string through your existing conduit by yourself or by hiring a contractor (usually an electrician.). If you do so:

  • Shorter, newer, and wider conduits are the best for this.
  • Some people have used a shop vac and/or leaf blower. Here are some guidelines.

ECFiber has a contractor that can ATTEMPT this at a cost of about $150 per section of conduit (exterior connections over 400ft will have multiple sections).

In shorter underground drops, rigid snakes can be used to install a pull string.

  • ValleyNet follows the existing utilities to a structure, and if those utilities are underground, conduit must be installed to accommodate the exterior connection from the utility pole to the building. The National Safety Electrical Code provides that existing utilities set the precedent for installations of additional utilities, and ValleyNet’s policy is to follow that practice. We will not install fiber aerially (along the utility poles) if we are the only utility doing so. The exterior connection fiber is not designed for this exposure, and experience shows us that when we have done so, damage from storms and other issues resulted in frequent repair and replacement such that customers eventually installed conduit instead.
  • Fiber cannot be collocated in a conduit that has power in it.
  • Fiber can be collocated in conduit with phone, provided 1) the conduit is big enough to accommodate the addition of fiber (a 2” conduit can usually accommodate 2 lines); 2) a pull string is present that meets our specifications below; and 3) there are no pedestals along the conduit path owned by other utilities.
  • ValleyNet cannot and will not touch other utilities’ cables. We will not use an existing, even abandoned, cable to pull our fiber through an existing conduit. If a homeowner wishes to abandon an existing utility to make room for our fiber, they can use that utility cable to pull a string through, and then we will use that string to pull our fiber through the conduit.

Installation of conduit when underground connection is required:

  • Whoever is doing the excavation work must first Premark the area and then call DIG SAFE! (811) It is the law. (If you have contracted ECFiber to install the conduit we will notify Dig Safe for the customer)
  • Conduit should go from your utility pole to your house where the utilities boxes are located and follow the route of other underground utilities.
  • Conduit must be a minimum of 1.5″ diameter for distances under 300 feet. Anything longer than 300 feet 2″ diameter conduit should be installed. Conduit must be “schedule 40 electrical” (not water pipe), and use long sweeps (not 90-degree elbows or “L” shaped angles)
    • Fiber cannot be bent at harsh angles as it will cause a poor signal and will break.
    • If you have an extremely long run please call our office for further instructions.
  • Conduit over 400’ will require intermediate pull boxes or pedestals. Please call our office to discuss your specific circumstance before construction commences so we can ensure proper design and installation.
  • Conduit must come up at least 1.5’ – 2′ above grade at both the house and pole as well as secured to the pole and to house or backboard. Also, conduit on the pole side must come up in the same quadrant (same side of the pole) as existing services. Conduit on the house side MUST come up on the outside of the house.
  • Conduit should be trenched 18″-24″ deep. Install tracer wire (14-16 gauge coated on top of the conduit for Dig Safe and future location, as ValleyNet does not use “toneable” cable.
  • Conduit should have a 210-250lb tensile-strength pull string installed.
  • The pull string should extend about 2 feet beyond the ends of the conduit. Tie the pull string around the outside of the conduit and place an unglued cap over the ends of the conduit to prevent water from entering.
  • No weather heads please. There is too high a risk for fiber to break and interrupt service. Installing temporary (unglued) caps or plastic bags on ends is helpful to keep water out prior to installation. After fiber is installed, we will use a specialized putty to plug the conduit.

If you would like ECFiber to install the conduit, be aware that our charges are $7/ft depending on conditions. Here are the steps to follow:

  • Put your request for an estimate on your subscription form and/or send a request to support@ecfiber.net. We will survey your property and provide you with our cost estimate.
  • If you accept the estimate please send us a deposit for 50% of the estimate noting the purpose on your check. When we do the drop, we will verify the actual footage and add any deficiency (or credit ) to your first bill. After receipt of your deposit we will call to schedule construction of your underground drop. Underground drops longer than 400 ft will also be assessed a $1/ft charge for footage over 400 ft.