Internet Troubleshooting

  • Please enter the name of the person under whose name the account is listed.
  • Please enter the name of the business.
  • Date Format: MM slash DD slash YYYY
  • Is this the first time this has happened or does it occur frequently?
  • If you have phone service with ECFiber are you able to make/recieve phone calls?
  • Have you tried rebooting ONT (Gigacenter or Zhone) by unplugging and plugging back in?
  • Have you tried to reboot your streaming devices and reconnect to the WIFI?
  • Do you see any brakes in the fiber connection to the ONT