A signed Letter of Agency (LOA) is required by ECFiber in order to provide service to the end user. This completed LOA must be on file before ECFiber can request information about current services with other providers. ECFiber’s Customer Service Record information shall include all terminal numbers, and billing name and address, end user usage and service information and the contact name and address for each end user location designated by the undersigned.

This Letter of Agency gives legal authorization to ECFiber a) to act as your agent to make any and all inquiries necessary for the purpose of obtaining Customer Service Records information, and b) to act as your agent for the purpose of taking any and all actions required (including the removal of any account protection / freezes) to become your LOCAL SERVICE PROVIDER and to implement other services described herein for all your physical services and billing locations as noted on this form including changing your long distance carrier(s). PLEASE ONLY LIST THOSE NUMBERS YOU WISH TO SWITCH.

This authorization does not preclude our ability to act on our own behalf when we deem necessary to do so.

Printable copies of the Letter Of Agency form are available upon request. However this may cause delays in scheduling your connection up to 3 weeks due to the US Postal service. Please call the office at 802-587-5035 to request paper forms.

If you have selected Topsham Telephone as your current provider ECFiber will not be able to transfer your telephone number at this time. There currently is no legal contract between ECFiber and Topsham. Our two legal teams are working together to try and develop a contract and transferring process that will allow us to port numbers between the two companies. At this time we have neither. Individuals will be updated when the two legal teams have concluded.