Removing the Old Battery and Restoring Power to your Internet
1. Locate the Battery Enclosure
It will be black or whilte, and will say “Cyberpower” or “Precision Power” on the side
2. Unplug the two power cords from the back.
If one of the cords is zip-tied to the unit, do not remove that one.
3. Remove the battery box panel
Below the two power cords is a panel that slides down and comes off. Slide it down and remove it.
Once the panel is removed you’ll have access to the internal battery.
4. Slide the battery out
5. Detach the red and black wires
You’ll notice two wires attached to the battery. One red and one black. Remove the wires from the battery by pulling on them. Slide them down the length of the body of the battery. They can be a bit difficult to remove so don’t be afraid to pull really hard. After the two wires are removed from the internal battery you can take it out completely and set it to the side.
If you can’t get those wires to detach, email us at support@ecfiber.net or call 802-763-2262
6. Slide the back panel on and plug the two power cords from step 2 into the Black Battery Enclosure.
After a few moments your service should be back on.
7. Let Us Know You Need a New Battery
Email support@ecfiber.net or call 802-763-2262 to let us know you need a new battery.
We have two options – you’re welcome to come pick one up at our office at 415 Waterman Rd. in South Royalton during normal business hours, or we can mail one to you. We’ll need to know your mailing address to send one. It will come with installation instructions.
