Update 3:00 PM, May 23, 2026
It took a bunch of research, but the issue that remained for a portion of users was finally tracked down an obscure setting that had no impact until we reached a critical mass of users. It has been fixed across all hubs, Along the way, the incremental fixes improved the network for everyone.
Many, many thanks to the team for fielding a huge number of calls and for digging into the technical side of the issue. It was a tricky one to identify and solve for everyone!
And many, many thanks to our customers for your patience as the team dug into this, spending hours and hours, to identify and resolve this very obscure issue.
Update 4:00 PM, May 22, 2026
We are working hard to find the source of the instability. Thank you for your patience.
Update 9:00 AM, May 22, 2026
In the ultimate twist of irony, the issue was caused by the new network monitoring software that was intended to alert us of future issues before they affected customers.
The software has been removed and we’ll research other options for the futurre.
We thank you all for your patience as we tried to resolve the issue.
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Last week’s upgrade was intended to address issues some customers are having with certain web applications dropping connections repeatedly. The upgrade resolved the issue for some customers, but not others.
The symptom is caused by latency in the network – a delay in data getting from one part of the network to another.
We are working diligently to uncover what is causing these issues and will provide an update as soon as we have one. We understand that it can be very frustrating to have applications dropping connections.
We hope to have a solid solution that works for everyone soon.