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Phone Issue – Support Form
Phone Issue – Support Form
Type of Account?
Please choose whether this is a business or residential account. If you are unsure, please choose Residential
Name on Account
Please enter the name of the person under whose name the account is listed.
Please enter the name of the business.
Your Phone Number with ECFiber
Please list your ECFiber number.
The PRIMARY issue with the call I am reporting is:
International call not completing?
Domestic call not completing?
Was Issue noticed when making OR receiving a call?
When you noticed the issue with the phone was it a call you initiated or received?
Incoming call to me
Outgoing call I placed
Number that called me
If the issue was on a call you RECEIVED, please include that number here.
Number I dialed
If the issue was on a call you PLACED, please include that number here. Please include ALL digits you dialed.
Name of provider of person called or calling?
If you know the phone provider for the person on the call please provide it. If you do not, choose "Other / Don't Know"
Other / Don't Know
Date of the call
What date was the phone call in question?
MM slash DD slash YYYY
Time of the call?
What was the time of the call in question? As accurately as you can report it is helpful.
Description of the call from DIALER'S perspective
A description of the call by the CALLING party, such as "mild echo," "bad echo," "underwater," etc. If you hear an error message such as "sorry, but your call did not go through..." please include that as well.
Description of the call from RECEIVER'S perspective
A description of the call by the RECEIVING party, such as "phone doesn't ring," "mild echo," "bad echo," "underwater," etc. If you hear an error message such as "sorry, but your call did not go through..." please include that as well.
Does the same issue occur when the call is in the other direction?
For example, if the issue occurs when you call the number does the problem continue when the person calls you back?
No Sure / Haven't tried
Description of call when reversed
If you have tried calling the other person back or asked them to call you back, please describe what (if anything) is different. Does the issue go away or continue, etc.
Consistent or Inconsistent issue?
Is this the first time this has happened or does it occur frequently?
If you are experiencing the isssue on multiple calls, please submit this form and then submit a new form for each call. We should only need 3-4 examples, so don't feel it is necessary to give us more than that!
Ideally include the email address on the ECFiber account, but this is used to send you email to let you know we received your entry.
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