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ECFiber Internet Troubleshooting Assistance
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*
" indicates required fields
Type of Account?
*
Business
Residential
*
First
Last
Address
*
Street Address
Address Line 2
City
State / Province
Alabama
Alaska
American Samoa
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
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Hawaii
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Louisiana
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Maryland
Massachusetts
Michigan
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Northern Mariana Islands
Ohio
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Tennessee
Texas
Utah
U.S. Virgin Islands
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
State
What is the PRIMARY issue with internet service
*
Unable to connect to WIFI with particular device, but other devices are able to connect
Unable to connect to WIFI with any device
Poor online expierence (slow speeds)
Hardwired devices are able to access the internet
Able to connect to WIFI but unable to access internet
When did the issue begin?
*
MM slash DD slash YYYY
Phone Service
*
If you have phone service with ECFiber are you able to make/recieve phone calls?
Yes
No
I don't know
I do not have phone service with ECFiber
Consistent or Inconsistent issue?
*
Is this the first time this has happened or does it occur frequently?
First Time
Occasionally
Other
Reboot ONT
*
Have you tried rebooting ONT (Gigacenter or Zhone) by unplugging and plugging back in?
Yes
No
Reboot Streaming Devices (TV, Laptop, Cellphone)
*
Have you tried to reboot your streaming devices and reconnect to the WIFI?
Yes
No
I don't know
Which lights are lit on your ONT
*
Select All
Power
Broadband
Service
Alarm
WAN
Broken Fiber
*
Do you see any brakes in the fiber connection to the ONT
Yes
No
I don't know
*
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