If you are in our current service area we can connect you quickly if you have a standard aerial drop (the line from the nearest utility pole to your premises will be 400 feet or less) – usually within a week or two at your convenience. If you require an underground connection, that will take longer. Please read “How to Get Connected” for further details.
A Nonstandard Connection is when the distance from your premises to the ECFiber lines is over 400 feet. There a charge of $1 per foot for additional footage aerial or underground. After reviewing the quote if you would like to move forward with our service please send us a deposit for 50% of quoted amount.
An ECFiber residential or business phone comes with unlimited local and long distance calling services and a big list of features:
If a subscriber requests phone service and is happy to have a new phone number assigned, that phone number can be set up within 48 hours. If a subscriber prefers to retain her/his phone number, it takes up to 10 days to transfer that number. Customers should NOT disconnect their current phone number prior to the transfer date. ECFiber staff will inform you when the transfer is complete, so that you can contact your former telephone service company to make sure that they will no longer bill you for service.
Home security systems can be compatible with digital phone service. You are advised to contact your local home security professional for more information.
All ECFiber customers receive a back up battery that will supply customers with up to 12 hours of telephone service. For the battery back up to work customer MUST have a cord phone for their base unit (the phone that is directly plugged into ECFiber box).
Yes. Your directory listing can be Listed, Non-Listed, or Non-Published. If listed, it will be printed in the directory local to the phone number, not the address.
No. Calling E911 when it is not an emergency could create unnecessary legal issues for you.
Successful faxing is largely dependent upon the Internet speed and model of fax machine. The upload/download speed should be no less than 256k. Fax machines with an Ethernet port work with greater consistency than older models.
No, in most circumstances cellular phone numbers cannot be transferred from a wireless provider to our service.
No, the ringmaster number must be converted to a regular phone line by the existing carrier before it can be transferred.
To cut down on annoying calls, ECFiber recommends you enter your telephone number in the National Do Not Call Registry (www.donotcall.gov). ECFiber is also compatible with NomoRobo. To enroll in NomoRobo visit their website, NomoRobo.com, and create an account. There is guidelines and prompts, but if you are unsure if you have setup your account and are protected please call the ECFiber office at 833-323-4237, and a technician can assist you.
If for some reason we are unable to transfer an existing number, we will contact you so that the order can be clarified or terminated.
The voice mailbox allows up to a total of 10 minutes of voice messages. Once the mailbox gets to 10 minutes, all new messages will be blocked. Each individual message can be up to 1 minute in length.
No, calls are archived for 3 months.
Choppy calls are usually caused by problems such as high latency or packet loss – which can occur outside ECFiber’s network. They are usually temporary. High latency is when it takes too long for the data to be transmitted over the Internet connection. Packet loss is when information is lost over the Internet connection. Either symptom can be caused by Internet Service Provider (gmail, yahoo mail, aol, etc.) problems, Internet congestion, or heavy bandwidth usage at your location, such as online gaming or file sharing. You can determine if there is any problem by conducting an Internet speed test.
The most common back-up for loss of wire line telephone service is temporary reliance on cellphones. However, many locations in ECFiber territory do not have good cellphone reception. Assuming that cellphone service is not sufficiently reliable to provide back-up to ECFiber wired service, there are a number of other options available to our subscribers:
A) Subscribers can plug the battery into a back-up generator. The cost of this varies enormously: i) if you already have a generator, the extra cost is virtually zero; ii) if you buy one for this purpose only, the smallest and cheapest will do fine. The advantage is that such generators can be used for many other things.
B) You can buy a standard “emergency battery” pack of the kind used for emergency jump-starting a car. These normally have a standard 110 outlet into which the ECFiber network battery can be plugged. Depending on the size of the battery pack and its condition this could extend the life of the network battery by up to 8 – 24 hours. Alternatively, you can buy an inexpensive inverter and attach it to a car battery and plug the ECFiber battery into that. This will have similar effectiveness as the emergency pack.
The current phone jacks in your home may or may not be compatible with ECFiber service. The best time to determine this is during the time of your initial install. If an ECFiber technicians is able to determine the phone jacks are compatible they will be able to get the jacks up and running for you. If they are not compatible we have two recommendations. Our first and most practical recommendation is having a CORDED phone plugged into our hardware and multiple CORDLESS phones throughout your home. An alternative to this is you can contact a local electrician to rewire your home, but this can become pricey.
We prefer customers plug directly into our equipment, and if there is a need for multiple phones throughout the house we recommend using cordless phones.
By you plugging your phone system directly into out our equipment it will reduce the risk of static echo noise or shorts. Also ECFiber is unable warranty your internal wiring because it is not something we installed and are unaware of the condition of the internal wiring of your home.
We do not offer direct television services, but we do offer streaming services through MyBundle. View our TV page for more information.
