Making changes and updates has never been so easy! To make changes to your ECFiber account or services all that is required is an email request sent to Support@ECFiber.net. Here are some examples of the changes you can request via email.
– Seasonal Disconnect/Reconnect
– Speed Increase/Decrease
– Auto Pay Setup/Cancellation
– Billing/Mailing Address Update
– Contact Information Update
Test Your Current Internet Speed
Not receiving emails or invoices from ECFiber
1. If you are not receiving your invoices or monthly news letters from ECFiber they are getting blocked by your Email provider, and being mistaken as spam.
Can’t visit a website or access email
1. If you are unable to visit a specific website, try another. If you are able to connect to/open another website, the initial problem is at that website. Try later.
2. Ensure that your cables are inserted tightly into your router, computer or other device.
3. Check your router: are all the lights on? If the power is out, your router will be unable to provide Internet to your computer.
4. Turn the router off at its switch. Unplug your router from the power outlet for one minute, plug it back in, and wait another minute to turn it back on. Your computer may need to be restarted as well after this procedure.
No Dial Tone
1. Unplug all phones in your house.
2. Try plugging a simple corded phone into each wall jack.
3. If you get a dial tone on some jacks and not on others, you will need to call an electrician.
4. If all jacks are working but some phones work and others do not, replace the dead phones or contact the phone manufacturer.
Phones Issues with a Specific Number
If you have trouble with calls to a specific number, contact ECFiber and have the following information ready
1. The exact date(s) and time(s) that you attempted to place call(s) to this remote number. Some telephone issues need to be tested within 24 hours of a failed call.
2. Descriptive details about the quality of the connection.
3. Whether the issue is triggered when you call the remote number, or when they call you.
NOTE: The following instructions are for customers with separate wireless routers, and not for those with integrated wireless systems. If you have a Netgear, Linksys, TP-Link, or some other branded wireless router read on. If you are not sure, please contact the office prior to troubleshooting.
If you connect to the Internet using a wireless router you may occasionally find your connection gets spotty. To check to see if the issue is with your wireless router or your ECFiber connection, you will need to bypass the wireless router completely to troubleshoot. Bypassing the wireless router requires having access to a computer with an Ethernet port, and connecting that computer directly to the ECFiber connection. That may be indoor equipment or an Ethernet cable or jack. If you are unsure which you have, email or call the office to find out. If you don’t have a computer with an Ethernet port, you may need to borrow one from a friend or look to purchase an adapter
[view sample adapter] than can plug into an existing port on your computer such as a USB port.
Wireless connections are the weak link in networking, and spotty connections are a very common ailment; however there’s no one universal cause. That also means there’s not one simple solution. There isn’t an easy way to figure out what the problem is, but there are a few common solutions that could help you fix the problem and prevent it from happening in the future.
Please continue reading to learn more about troubleshooting and possible remedies. These aren’t the only solutions, but these are some of the most common ways to solve the issue.
Verify That Your Router Is the Source of the Problem
At this point, if you are still having challenges you may wish to purchase a new wireless router. We realize there are many to choose from, so we suggest checking reviews at sites such as The Wirecutter. They are constantly testing and revising their recommendations, and can provide suggestions at various price points. Remember though, you get what you pay for!
If you consider yourself somewhat more tech savvy you can read a little further to continue troubleshooting, but the rest of this guide is not intended for novices.
Update Your Router’s Firmware
If the Internet works fine when directly connected to ECFiber’s equipment, it’s probably an issue with your router, and the first thing you should do is check for firmware updates. To do this:
If you’re lucky, the latest firmware will fix whatever problem your router was having that made it thirst for regular reboots.
Limit Connections to File Sharing Services
Oftentimes, your router can just get bogged down by too much traffic coming through. This is especially common with things like BitTorrent, which achieve high download speeds by making multiple connections at the same time. If you make too many, your router will stop working and need a reboot.
If you’re a heavy downloader, head into your BitTorrent client of choice and go to its settings dialog. You should find a place where you can limit the download speed. Try limiting the speed, and see if that solves your problems (or just shut off your client for a few days). You can also try tweaking the number of connections, if your client allows it. If you find that your router woes disappear after changing these settings, you’ve found the problem and you’ll just have to settle for slightly slower download speeds.
If you have an emergency outside of business hours please call: 802-ECFiber (802-323-4237) Toll-Free: 833-ECFIBER (833-323-4237), and leave a message with the answering service, and our technicians will call you promptly.
