Fiber Optics Installation Technician – (Fiber to the Home – FTTH)

Perform the tasks necessary to establish ValleyNet clients’ fiber optic Internet service in the homes of new customer as well as assist in troubleshooting and repairing the services of existing customers. A successful installation technician will:

  • Ensure each installation is completed in a timely, neat, safe and professional manner.
  • Exhibit superior customer service and interpersonal skills.

Installation Technician responsibilities include:

  • Ability to communicate technical concepts to non-technical people.
  • Optimize home networks on Windows PCs, Macs™, and various Wi-Fi/mobile devices.
  • Understand and execute low-voltage structured wiring principals. Maintain high standards of craftsmanship and service.
  • Ability to carry 50 pounds unassisted.
  • Ability to work on a ladder.
  • Operate construction equipment, such as power drills, fish tapes and related equipment.
  • Serve as point of escalation for customer requests.
  • Conduct each installation in a safe manner.
  • Remain current on our products and services.
  • Exhibit consistent good judgment; make decisions independently and without supervision.
  • Reliably arrive at the work place on time for one’s shift and ready to work.
  • Manage situations with a calm, pleasant and professional demeanor.
  • Record each and every installation accurately, providing any and all paperwork associated with said installation in a timely fashion.
  • Perform special projects as assigned by senior management.

Installation technician performance objectives are expected to include:

  • Complete a minimum of two standard installations per day through effective time management.
  • Maintain 100% positive customer satisfaction levels as measured by post-install surveys.

Installation Technician Requirements:

  • High school diploma
  • At least 1 year(s) of applicable construction or telecommunications installation experience, preferably in a technical field.
  • Must have a valid driver’s license and reliable transportation.

A successful Installation Technician candidate will possess:

  • Strong interpersonal skills, strong desire to provide stellar customer service.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills.
  • Strong knowledge of basic construction techniques and methods.
  • Strong working knowledge of wiring and home wiring techniques.
  • Strong sense of initiative and sense of pride in a job well done.
  • The ability to make tough, rational decisions and communicate them effectively to staff and customers.

Reports to: Senior Technician

Please submit resumes with salary desires along with a completed application form to resumes@ecfiber.net or mail your resume, cover letter and application to:

Human Resources
ECFiber
415 Waterman Road
Royalton, VT 05068

Reports to: Senior Technician