The Service

NOTE: THESE FAQS ARE FREQUENTLY UPDATED TO RESPOND TO COMMUNITY CONCERNS THAT COME TO OUR ATTENTION. PLEASE MAKE SURE YOU HAVE THE MOST RECENT VERSION.

What services would be available?

Residential "Triple Play":
1) High-speed Internet access, up to 8 Megabits-per-second symmetrical access (which means that it has the same upload and download speeds). The system will have a capability of 100 MBS within the network itself; total Internet capability for the system will be dependent upon the speed supplied by the "upstream" Internet access providers.
2) Standard local and long-distance telephone service (e911 compliant)
3) Television - up to 200 channels of traditional network, specialty, and premium television. Plus video-on-demand

High Definition Television Digital Video Recorders

Plus:
-- Virtually unlimited opportunities to distribute public access and user content (thousands of channels would be available).
-- Home-office packages, designed to take advantage of the high-speed network for those working at home.
-- Small-business packages for small companies needing high-speed access and sophisticated telephone options.
-- Business services for larger companies.

Can businesses use the network to supply services?

Yes! The network will be “Open Access” which means that anyone (including any business) will be able to use the network on a non-discriminatory basis. This does not mean “for free”. The analogy is a Toll Road. Everyone must pay to use it—but anyone CAN use it, and everyone pays the same price for similar vehicles.

Will there be a minimum service level policy?

Yes. Because the cost to connect each household is high, each household connected will be required to pay a minimum amount per month – the current estimate is $50.

Can we keep our local phone numbers?

Federal law requires that you be permitted to keep your current telephone number when you switch to a new carrier.

What will it cost to buy all three services?

Prices will have to be determined once the business plan has been finalized and the financing secured, since the terms of the financing (interest rate, length of term) will only be known at that time. As a community-owned not-for-profit network, prices will be lower than commercial, investor-owned providers are able to offer. It will be possible for customers to select what services they want to purchase if they choose to buy services from this new enterprise, and a minimum “lifeline” package will be offered. It will also be necessary to require some minimum monthly purchase, to assure that the costs of the project are covered.